ASK ABOUT WRIST SCALE
Choosing between 45mm, 50mm, and 57mm? We can help you match wrist scale, presence, and daily wear expectations.
CURTIS SUPPORT
CONTACT
A CLEAR PATH TO HELP.
Use this page for sizing, straps, orders, warranty, gifting, care, and service questions. Include the watch model or order number when available so support can answer clearly.
Help withFit and sizing
Help withOrders
Help withWarranty
START HERE
TELL US WHAT YOU NEED.
Choose the closest topic and include the details that help us answer clearly. If you are asking about an order, warranty, or strap fit, add the model or order number when available.
HOW WE HELP
SUPPORT SHOULD FEEL AS CONSIDERED AS THE WATCH.
Whether you are choosing a first CURTIS or taking care of one you already own, support should make the decision feel calm and clear.
CONFIRM BAND COMPATIBILITY
Confirm your watch model, band width, material, and buckle finish before ordering a replacement or additional strap.
RESOLVE TIMING CLEARLY
Use the order number and checkout email so support can review delivery, gifting, gift cards, return, or exchange questions with less back-and-forth.
KEEP OWNERSHIP CLEAR
Get help with warranty coverage, care guidance, service questions, and what details are needed for the next step.
SUPPORT ANSWERS
BEFORE YOU SEND THE REQUEST.
A few clear details can make the first reply more useful.
What should I include in my support request?
Include the reason for your request, your email, and any helpful details. For order help, include your order number. For strap compatibility, include your watch model and band width if you know it. For warranty or service, include proof of purchase and photos when relevant.
Can CURTIS help me choose the right size?
Yes. Share your wrist size, the collection you are considering, and whether you want everyday presence or a stronger statement. Support can help you compare 45mm, 50mm, and 57mm CURTIS sizing.
Can you confirm which strap fits my watch?
Yes. Include the watch model, current strap width, and the band you are considering. PULSE and ROYALE 45mm are listed with 22mm band width, WORLD 50mm with 24mm, and WORLD 57mm with 26mm.
What do I need for warranty or service help?
Include your watch model, proof of purchase, order details if available, and clear photos or a description of the issue. Review the care guide for cleaning, storage, water-resistance, and strap-care basics before submitting routine care questions. Support will help confirm the next step based on the exact model and warranty terms.
Where should I ask about returns or exchanges?
Use the contact form and choose returns or exchanges as the topic. Include your order number and whether you are requesting a return, exchange, or timing guidance.